Does this eSIM cover Gozo Island?
Yes. Gozo has 4G/5G across all populated areas including Victoria (Rabat), Xlendi Bay, Marsalforn, and the ferry terminal at Mġarr. The ferry crossing from Malta also has 4G throughout.
Is there coverage at the Blue Lagoon on Comino?
Yes, though limited. The Blue Lagoon has 4G from GO Mobile. Comino is largely uninhabited so coverage is less dense than Malta or Gozo — good enough for photos and maps.
Is there 5G in Valletta?
Yes. Valletta has city-wide 5G despite being just 0.8 km² in size — the world's smallest national capital with 5G coverage. Sliema, St. Julian's, and Paceville also have 5G.
What plug type does Malta use?
Malta uses Type G (British 3-pin rectangular). This is the same plug as the UK, Ireland, and Hong Kong. US travellers need a Type G adapter.
Can I use this eSIM for scuba diving research and navigation in Malta?
Yes. All major Maltese dive sites (Blue Hole, Cirkewwa, Ċirkewwa reef, Wied iż-Żurrieq) are accessible by road from areas with solid 4G. Your phone can't go underwater, but your surface intervals will be well-connected.
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM built into your phone. Instead of a physical card, you scan a QR code and your plan installs instantly — no SIM tray needed.
Is my phone eSIM-compatible?
iPhone XS (2018) and newer, most Android flagships from 2020+, and all Samsung Galaxy S21+ devices support eSIM. Check our compatibility page for the full device list.
How do I install the eSIM?
After purchase, we email a QR code. On iPhone: Settings → Cellular → Add eSIM → Scan QR Code. On Android: Settings → Network & Internet → SIMs → Add eSIM. The whole process takes under 60 seconds.
Can I keep my regular SIM while using this eSIM?
Yes. Most phones support dual SIM (physical + eSIM). Keep your home number for calls and SMS — use Flysimio for data abroad. You control which SIM handles what in your phone Settings.
Does the eSIM include a hotspot (tethering)?
Yes, all Flysimio plans include mobile hotspot at no extra charge. Share your data connection with laptops, tablets, or other devices freely.
What happens when my data runs out?
You can top up data from your account dashboard at any time. Top-ups are applied instantly — no need to buy a new eSIM or wait.
Can I get a refund?
Yes. We offer a full refund within 7 days of purchase. Contact contact@flysimio.com with your order number.
How long is the eSIM valid for?
You have 6 months from your purchase date to activate the eSIM. Once activated, the plan validity period (e.g., 7 days, 30 days) begins counting down.
Will the eSIM work at the airport when I land?
Yes — as long as you installed the eSIM before your flight, it activates automatically when your phone connects to a local network on landing. No Wi-Fi required for activation.
What if the QR code doesn't scan?
If the QR code won't scan, you can enter the activation code manually — we include both in the email. You can also contact our 24/7 support team and we'll resend or manually provision your eSIM.