Refund Policy

Last updated: 22 August 2026

Every Flysimio eSIM comes with a 7-day money-back guarantee. If the plan isn't right for you, tell us within 7 days of purchase and you get a full refund to your original payment method — no explanation required.

The guarantee covers you changing your mind. It does not cover data you have already used, so there is one condition attached, set out below.

1. The 7-day guarantee

You get a full refund, no questions asked, if both of the following are true:

• You contact us within 7 days of purchase, and
• your eSIM is either not yet installed, or you have used less than 100 MB of data on it.

The 100 MB allowance exists so that installing your eSIM never costs you the guarantee. You can install it, test that it connects, and still change your mind. Background app traffic on a first connection is typically a few megabytes, so a genuine test will not come close to the limit.

2. Refunds after 100 MB

Once more than 100 MB has been used, the plan has done what you bought it to do, and the change-of-mind guarantee no longer applies. We still refund in full, at any point in the validity period, if something was actually wrong:

• Your QR code or activation details never arrived.
• A verified technical fault on our side or our carrier partner's side stopped the eSIM working, and we could not fix it.
• The plan was incompatible with your device in a way we failed to disclose on the product page.
• The plan did not deliver the coverage or data advertised.

Email us and we will investigate against the carrier's own connection and usage records. If the fault is ours, you get your money back — we do not ration these.

3. What is not refundable

• More than 100 MB used and no fault found — the plan worked and was used.
• A device that is carrier-locked, not eSIM-capable, or otherwise unsupported where this is stated on the product page and in our compatibility list.
• Deleting the eSIM profile from your device, which permanently destroys it and cannot be undone.
• Data or validity you did not get around to using. Unused data does not roll over and is not refunded once the plan is running.
• Plans bought more than 7 days ago that are working as described.
• Orders we reasonably believe to be fraudulent or in breach of our Terms of Service, including repeated buy-use-refund activity across orders or accounts.

4. How to request a refund

Email contact@flysimio.com with your order number. We check the eSIM's installation status and data usage as reported by the carrier, and reply within 24 hours. Approved refunds are issued immediately and reach your original payment method within 5 business days.

If your eSIM has a problem, please contact us before requesting a refund. Most issues are a setting we can fix in a few minutes, and you keep the plan you paid for.

5. Chargebacks

Please talk to us before opening a dispute with your bank. We resolve almost everything within a day, and a chargeback filed on a plan that was delivered and used will be contested with the carrier's usage records.

6. Contact

Questions about a refund? Email contact@flysimio.com.