What speeds can I expect in Japan?
4G/LTE up to 150 Mbps in cities; typically 30–80 Mbps in suburban and rural areas. 5G available in Tokyo, Osaka, and other major cities with speeds exceeding 500 Mbps.
Does this work on the Shinkansen bullet train?
Yes. All major Shinkansen routes (Tokaido, Sanyo, Tohoku) have near-continuous 4G/LTE coverage. Brief signal dips occur inside very long tunnels.
Can I use this eSIM in rural Japan and hiking areas?
Yes. Japan has excellent rural coverage. Main hiking trails in Nikko, Hakone, and the Japanese Alps have 4G at trailheads. Remote mountain ridges above 2,000m may drop to 3G.
Is there a daily data fair-use limit?
Daily Unlimited plans throttle to 1 Mbps after the daily quota (e.g., 2 GB/day). Fixed plans have no throttle — your allocation is valid for the full plan period.
What if my data runs out mid-trip?
Top up from your account dashboard at any time. Top-ups apply instantly — no need to buy a new eSIM.
Is the Japan eSIM prepaid?
Yes. You pay once for a set amount of data and a set validity period — no contract, no credit check, no deposit, no monthly bill, and nothing renews automatically. When the data or validity runs out the plan simply stops. Unlike a Japanese carrier line there is no residency paperwork, and unlike airport pocket WiFi there is nothing to queue for or return.
Does the Japan eSIM come with a Japanese phone number?
No. It is a data-only eSIM, so there is no Japanese number and it cannot receive SMS verification codes or take calls over the mobile network. Hotspot is included at no extra cost, and LINE, WhatsApp, FaceTime and Google Meet all work over the data connection while your home number stays reachable on your primary SIM. A Japanese number requires a carrier SIM with residency paperwork, which a travel data eSIM is not.
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM built into your phone. Instead of a physical card, you scan a QR code and your plan installs instantly — no SIM tray needed.
Is my phone eSIM-compatible?
iPhone XS (2018) and newer, most Android flagships from 2020+, and all Samsung Galaxy S21+ devices support eSIM. Check our compatibility page for the full device list.
How do I install the eSIM?
After purchase, we email a QR code. On iPhone: Settings → Cellular → Add eSIM → Scan QR Code. On Android: Settings → Network & Internet → SIMs → Add eSIM. The whole process takes under 60 seconds.
Can I keep my regular SIM while using this eSIM?
Yes. Most phones support dual SIM (physical + eSIM). Keep your home number for calls and SMS — use Flysimio for data abroad. You control which SIM handles what in your phone Settings.
Is an eSIM better than a tourist SIM card?
For most trips, yes. A tourist SIM card means finding a shop or airport kiosk on arrival, showing your passport, and swapping out your home SIM. An eSIM is bought online, installed at home before you fly, and connects when you land, while your home SIM stays in the phone. A local SIM can be cheaper per GB for long stays of a month or more, and it is the option to choose if you need a local phone number.
Does the eSIM include a hotspot (tethering)?
Yes, all Flysimio plans include mobile hotspot at no extra charge. Share your data connection with laptops, tablets, or other devices freely.
What happens when my data runs out?
You can top up data from your account dashboard at any time. Top-ups are applied instantly — no need to buy a new eSIM or wait.
Can I get a refund?
Yes. Full refund within 7 days of purchase, no questions asked, as long as the eSIM is unused or has used less than 100 MB — that allowance means you can install it and check it connects without losing the guarantee. Past 100 MB we still refund in full for verified faults, such as activation details that never arrived or a technical failure on our side. Contact contact@flysimio.com with your order number.
How long is the eSIM valid for?
You have 6 months from your purchase date to activate the eSIM. Once activated, the plan validity period (e.g., 7 days, 30 days) begins counting down.
Will the eSIM work at the airport when I land?
Yes — as long as you installed the eSIM before your flight, it activates automatically when your phone connects to a local network on landing. No Wi-Fi required for activation.
What if the QR code doesn't scan?
If the QR code won't scan, you can enter the activation code manually — we include both in the email. You can also contact our 24/7 support team and we'll resend or manually provision your eSIM.