Is there 5G in Sofia and Plovdiv?
Yes. Sofia city centre, NDK area, and Sofia Airport have 5G. Plovdiv's old town and Kapana creative quarter also have 5G. Varna and Burgas resort areas have 5G.
Does this eSIM work at Rila Monastery?
Yes. Rila Monastery complex and the valley around it have 4G. The mountain road from Blagoevgrad has 4G throughout.
Is there coverage at Bansko ski resort?
Yes. Bansko town and main ski slopes have 4G. High-altitude off-piste areas thin to 3G. The gondola cabin has 4G throughout the ride.
Does the eSIM work on the Black Sea coast?
Yes. Varna, Sunny Beach, Burgas, Nessebar (UNESCO old town), and all major Black Sea resorts have solid 4G/5G throughout the summer season.
What currency does Bulgaria use?
Bulgarian lev (BGN / лв). Bulgaria is an EU member but has not yet adopted the Euro. ATMs dispense lev; card payments are widely accepted in tourist areas.
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM built into your phone. Instead of a physical card, you scan a QR code and your plan installs instantly — no SIM tray needed.
Is my phone eSIM-compatible?
iPhone XS (2018) and newer, most Android flagships from 2020+, and all Samsung Galaxy S21+ devices support eSIM. Check our compatibility page for the full device list.
How do I install the eSIM?
After purchase, we email a QR code. On iPhone: Settings → Cellular → Add eSIM → Scan QR Code. On Android: Settings → Network & Internet → SIMs → Add eSIM. The whole process takes under 60 seconds.
Can I keep my regular SIM while using this eSIM?
Yes. Most phones support dual SIM (physical + eSIM). Keep your home number for calls and SMS — use Flysimio for data abroad. You control which SIM handles what in your phone Settings.
Does the eSIM include a hotspot (tethering)?
Yes, all Flysimio plans include mobile hotspot at no extra charge. Share your data connection with laptops, tablets, or other devices freely.
What happens when my data runs out?
You can top up data from your account dashboard at any time. Top-ups are applied instantly — no need to buy a new eSIM or wait.
Can I get a refund?
Yes. We offer a full refund within 7 days of purchase. Contact contact@flysimio.com with your order number.
How long is the eSIM valid for?
You have 6 months from your purchase date to activate the eSIM. Once activated, the plan validity period (e.g., 7 days, 30 days) begins counting down.
Will the eSIM work at the airport when I land?
Yes — as long as you installed the eSIM before your flight, it activates automatically when your phone connects to a local network on landing. No Wi-Fi required for activation.
What if the QR code doesn't scan?
If the QR code won't scan, you can enter the activation code manually — we include both in the email. You can also contact our 24/7 support team and we'll resend or manually provision your eSIM.