Is there 5G in Luxembourg City?
Yes. Luxembourg City has city-wide 5G from POST Luxembourg including the financial quarter, Kirchberg plateau (EU institutions), and Findel Airport. Expect speeds of 300–800 Mbps.
Does the eSIM work in the Müllertal ("Little Switzerland" region)?
Yes. The Müllertal Trail — one of Europe's best long-distance hiking routes — has 4G at all villages (Echternach, Berdorf, Mullerthal) and most trail sections.
Can I use this eSIM for the Moselle wine route?
Yes. The Moselle Valley from Remich to Schengen has solid 4G throughout. You can look up wine estates, book tastings, and navigate the route without any signal issues.
Does this eSIM work at the Vianden Castle?
Yes. Vianden and its hilltop castle have 4G.
What language is spoken in Luxembourg?
Luxembourgish (Lëtzebuergesch) is the national language, but French and German are also official. English is widely spoken in the capital and EU Quarter. Signs are typically in French and German.
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM built into your phone. Instead of a physical card, you scan a QR code and your plan installs instantly — no SIM tray needed.
Is my phone eSIM-compatible?
iPhone XS (2018) and newer, most Android flagships from 2020+, and all Samsung Galaxy S21+ devices support eSIM. Check our compatibility page for the full device list.
How do I install the eSIM?
After purchase, we email a QR code. On iPhone: Settings → Cellular → Add eSIM → Scan QR Code. On Android: Settings → Network & Internet → SIMs → Add eSIM. The whole process takes under 60 seconds.
Can I keep my regular SIM while using this eSIM?
Yes. Most phones support dual SIM (physical + eSIM). Keep your home number for calls and SMS — use Flysimio for data abroad. You control which SIM handles what in your phone Settings.
Does the eSIM include a hotspot (tethering)?
Yes, all Flysimio plans include mobile hotspot at no extra charge. Share your data connection with laptops, tablets, or other devices freely.
What happens when my data runs out?
You can top up data from your account dashboard at any time. Top-ups are applied instantly — no need to buy a new eSIM or wait.
Can I get a refund?
Yes. We offer a full refund within 7 days of purchase. Contact contact@flysimio.com with your order number.
How long is the eSIM valid for?
You have 6 months from your purchase date to activate the eSIM. Once activated, the plan validity period (e.g., 7 days, 30 days) begins counting down.
Will the eSIM work at the airport when I land?
Yes — as long as you installed the eSIM before your flight, it activates automatically when your phone connects to a local network on landing. No Wi-Fi required for activation.
What if the QR code doesn't scan?
If the QR code won't scan, you can enter the activation code manually — we include both in the email. You can also contact our 24/7 support team and we'll resend or manually provision your eSIM.